dM
dineo M

1 reviews | Active since Jun 2010

30 May 2016, 11:25

Terrible service

<p>I am really dissapointed with the service i received at House&Home waterfall mall in Rustenburg.i app**** for an account which has been approved,i signed all the necessary paperwork and paid the required deposit on Friday May the 27th.i was promised that my goods will be delivered on the same day or on sa****ay the 28th.i waited but nothing was delivered.on Monday the 30th i received a call from the sales person who told me i can no longer purchase the good i signed for as they are damaged.i have an event on the 4th of June and you people have done nothing for me bt jst waistes my time.was there no one who could have advice me of that before waisting my time??</p>

0
Replies (3)
House & Home
House & Home's reply30 May 2016, 11:52
Official

We acknowledge receipt of your complaint and quote Ref Nr 011348-01. We have escalated the matter to Senior Management for further action.

Kind regards

Margaret Hills

Customer Relations

House & Home / OK Furniture

Head Office

House & Home
House & Home's reply30 May 2016, 12:41
Official

We have been informed by the Regional Manager that they will not be able to take the cushion back.

Kind regards

Margaret Hills

Customer Relations

House & Home
House & Home's reply07 Jun 2016, 08:39
Official

We believe your complaint has been resolved and thank you for bringing the matter to our attention.

Kind regards

Margaret Hills