Terrible quality product and even worse service.

I purchased a bed over 3 weeks ago and the day after delivery I logged a complaint about the base that wasn't aligned and the mattress that sounded damaged. I was informed to send an email with pictures, which I did. It's been over 3 weeks and every time I have to follow-up, only to be told to send more pictures. How many times must I send pictures before this issue gets resolved? How will sending more pictures show the supplier that the mattress is damaged when you have to hear the sound of the springs when you sit on the bed? What is the purpose of these continuous pictures?

This is truly pathetic and I am this close to taking this bed back and dropping it off infront of your Centurion store. It's going for a month now and I'm no closer to this matter being resolved.