Terrible experience returning an item

We bought a radio that was advertised to be on special from House & Home. We visited 4 branches looking for stock, and - our initial frustration - none of them showed the special prices on their shelves. It was a small radio marked down from R1,299 to R999. Eventually found stock, but the sound quality was terrible and we decided to return it within their 7 days return policy. This proofed to be an absolute mission. I bought the radio with my husband's card, which means that my name was on the original purchasing docs. When he tried to return the radio, presenting all the original docs and the card the radio was bought with, he was turned away because he needed my ID??? This is apart from the fact that the branch did not have cash to refund him the R999. And it is not just this branch. Apparently House & Home cannot give you a cash refund as they do not have cash in the shop. This was a relatively small amount?? He eventually had to visit a third branch to get his money back!! Nobody has that kind of time to waste. Bottom line: Buy your product somewhere else and save yourself the frustration of getting your money back if you are not satisfied. Will never buy from them again.