Terrible customer service

Tried to log complaint on your website but doesn't work. Yesterday I went to Ok Furniture George to buy a new bed for my parents as my father had a stroke and will need a higher bed, when I said I want this one I was told to come back as its load shedding, when I asked what delivery costs will be I was told R400 and I said its ridiculous as its not even 2km away, went back after load shedding to buy the bed and will collect today, all good and well now I arrive at the store, their truck is in the way said to this Celeste woman your truck is in the way and she said but you don't get the bed here, I must go to the warehouse, I asked her why couldn't she have told me yesterday with her very bad attitude she said to me but your husband knows the stuff isn't here and I informed her that when we bought something we always picked it up from the store. Celeste at Ok Furniture George has a very bad attitude and no customer service, I've spend lots of money at that store, but this was the last time and it was not a cheap bed I bought