Terrible costumer service and poor flow of information.

I bought a laptop pack at House & Home at Constantia Kloof, 14th Avenue in Roodepoort on the 21st of August, that includes a printer, speakers and a laptop bag. They said they did not have stock at that moment but insisted that I pay so that they can source the laptop pack for me. A lady by the name Anastacia is the one who assisted me and I must say that initially she seemed helpful. I was promised to get everything the following week. Monday I did not get anything to update me. I sent a message to Anastacia on the 25th and was told that there was still nothing. On the 28th I sent another message which was ignored. I decided to be more patient. I finally received my package on the 3rd of September. When I got home the laptop kept on blurring real bad and I called Anastacia the following day. She told me to bring it back to have it checked, that's on the 4th. When I took it back it showed the same issue in front of Anastacia and her colleague. They said that they would replace the laptop. From that moment I have been calling to find out where I stand. Anastacia kept on telling me she is looking for stock, which I understood. Yesterday I went to the shop as I had spoken to Anastacia on the phone. I spoke to the manager Johnnie. He told me that he never knew of the issue but I was made to believe that this issue had been escalated the whole time. The manager then promised to call me today before 10am which then didnt happen. I called Johnnie after lunch at 13:23 who promised to call before 2pm. I only got a call at 3pm, NOT from the manager, but from Anastacia, the one who has not assisted me all this while because her manager told her to call me instead of handling the matter himself since it was escalated. She then wanted to sell me something else which requires me to pay more money. They want me to pay more money to fix their issue. Im extremely disappointed with the lies and poor service from Johnnie. I escalated the Issue to headoffice who just gave me a call now as I was typing this. They said they have the laptop and will send it to the manager, who, still has NOT given me a call.