Terrible. Come take your machine and give me money

On 25 March I bought a defy toploader from house and home. I have not recieved any communication w.r.t an order number from them. I phoned their online department the very next day who assured me that I will get the necessary information in a few days. More then a week later I phoned to confirm, spend hundreds of rands on phone calls that kept me waiting for hours on end. I spoke to Felicia at the tokai branch who told me that I have paid the money to a bogus account (which is impossible). After many more days I got the run around from Lee-ann, Matsha and Stembiso and then finally I spoke to Terry van der Blanc, who in turn gave me a lame excuse as to why my payment was not allocated an order number. Regardless however, I finally received the machine on 15 June ( 4 weeks after payment). Upon setting up the machine, it gives me an error code. I phoned the tokai branch (who delivered the unit) and was told there is nothing that they can do as its a manufacturer fault. I am sick and tired of dealing with the incompetence of these people. I have a baby of 3 weeks old at home and am unable to properly care for him, because of the incompetency of the staff of house and home. Quite frankly I dont want anything more to do with them. Give me my refund and come take this broken machine