Terrible after service

Hi Margaret - we have spoken on numerous occasions off the social network scene , once again I was let down with your Westville branch , had a morning meeting lined up with your stores manager yesterday and he was a no show - since when do customers wait on the very people to which I contribute ,I requested to you on the phone for Rakesh to call me as you quite openly state that Lushen the regional manager has the last say and not his boss, all I want is the documents from the second broken LG television that we purchased from you and the photos that the LG technician took so that I may proceed , I feel that this is totally unfair as I am expected to pay twice for a TV that has been returned twice , you take money from customers and support the 3 liner outcomes from suppliers - I have since purchased a new TV from H&amp