1 reviews | Active since Sept 2015
SUNBEAM GAS ELECTRIC STOVE RECEIVED WITH DENTS
On 3 December 2015 I bought a Sunbeam Gas Electric stove from the abovementioned supplier and paid cash for it. I was visiting my mother at the time in Brackenfell, but live in Koringberg, 104km from Brackenfell. Arrived home on 5 December and when I took the stove out of its box I noticed two dents, one between the knobs and one on the warming drawer. The supplier now has a problem in delivering a new stove to me and is argueing that I have to pay the delivery cost or return the damaged stove myself. Many promises have been made by the sales person that he will sort it out immediately, after I've sent photos of the damage. It is already a week later and no one, not even the manager has contacted me. Every day eversince I've reported the damage stove I have to make phone calls or send whatsapp messages to the salesperson. Not one of them has the decency to contact me and tell me what is going to happen now. I have visitors over the weekend and have to buy prepared food at high expense because I have no stove to cook. Quick to receive payment for the stove, but useless and very unprofessional in exchanging it. I am NOT responsible or obligated to pay the delivery cost.
We acknowledge receipt of your complaint and quote Ref Nr 009179-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 009179-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
