Sucky Service

I am disgusted by the level of service I’ve received from House & Home Tokia. I purchased a bed base which was *sold to me with missing parts, and the treatment since has been nothing short of pathetic.

The store manager, Shadley, has a horrible attitude toward customers – no sympathy, no professionalism, and definitely no sense of accountability. It’s unacceptable for someone in a management position to treat paying customers like they’re a nuisance.

Timothy, the salesperson, makes promises and never follows through. I’ve had to chase him repeatedly just to get basic updates – something that should’ve been done without me begging for answers.

I was told the item would be delivered today and another collected, yet I was called this morning to say the missing piece will only come later tonight(which disrespects my time), and the collection can only happen next week – this was not the agreement.

I escalated to head office, and was told the regional manager would contact me. Surprise, surprise – still no contact. This experience has been a nightmare. Once they take your money, you’re left to fight for basic service. House & Home Tokai – do better.