Sucks all around

Unfortunately, I bought a phone from house and home last April. By December the phone battery was swollen and the phone was a ticking time bomb. I took it back to House& Home as the warranty was still good, that was on the 11th of January and guess what?! Still no phone today and it's the 5th of April. They made me sign a waiver that if I hadn't collected the phone within 90 days, they would sell it and conveniently enough, that waive doesn't state what happens if they don't give me back my phone within 90 days. I have had numerous interactions with this business, have been sent from pillar to post, I wrote to their complaints department and they are theeee most unapologetic, uncaring complaints handlers in the world. Maybe that's just cause it's a bunch of white women who have absolutely no interest in resolving a black women's query. Things seemed to be coming to a close last week when Vodacom sent them the R3000 credit note, they apparently emailed the proof of that credit note on Wednesday to their regional manager and when I went into the store yesterday, I was told the store doesn't have R1500 in cash. The manager, rude guy. Stock controller called me a **** to my face. They seem to want me to take another phone but why would I want to deal with this store again?! They kept saying how it's "Just R1500, it's not much" yet all day Wednesday and all day Thursday, the store wants me to believe they haven't made R1500?! I have never dealt with a more ****** bunch of *****s cause I'm sure if my hair was silky and I spoke English as a 1st language, this matter would have been resolved a LONG time ago. 0/10 would not recommend 🤞