Stunning customer service

I bought a Dstv HD decoder with an installation voucher from House & Home. Upon trying to book an accredited installer from the multichoice website, not a single installer was willing to do a voucher job. I was told by a multichoice support agent that I should just return it and buy a unit without the voucher and just pay separately for the installation. I went to return the device and explained to the salesman, Peace (who sold me the unit) about my problem. He instantly told me that he would find me an installer. After making a few calls, he sourced an installer who is on his way at the moment. I have been on receiving end of some terrible service in recent times so it was very impressive to see a salesman go out if his way to help.