Store Manager's customer service has left a bitter

We went to purchase furniture worth R44 500 (CASH SALE) and Phineas the sales assistant did a sterling job. The problem arose when we wanted to purchase a Vase worth R399.00, which was not in the system. Phineas notified the store manager, Nonhle Masango whom was of no help. Throughout the entire time Nonhle never made contact with us or kept us in the loop with what was happening. At some stage we were standing right next to her and she made Phineas the mediator