Still waiting.... terrible customer service!!

We bought a mattress and base set on Black Friday. We made it clear we don’t want a floor model. It was slated to arrive in that following week... NO BED! Found out they had scheduled us a floor model (not what we paid for) so we said no they must find us a bed. It’s been 3 weeks, our bed was meant to come today finally... got a call the bed was “severely damaged” in the truck somehow. My guess is they realized it’s still a floor model and made an excuse. Now we must pay more to get the newer model cause our bed is sold out. For R650 the company should absorb this cost as taking responsibility for their mistake and terrible customer service!!! The original bed was an expensive Serta and we expect high quality customer service not some run around where we had to go into store 5 times and call multiple times to even find out what’s happening!!! Never ever shop at house and home unless you like waiting a month for stuff to not arrive!!! Finally we just paid the difference with the guarantee the bed is coming today - I’m not holding my breath.