still waiting for feedback

Good day<br> <br> On 10 January 2015 I bought a LG 7kg washing machine at House and Home, Mayville. Apart from the fact that there is a scratch mark on this brand new machine, the one button does not work properly (on/off switch). My husband reported this to House and Home during the first week of March. On the 6th of March a Joshua from House and Home phoned and informed us LG will phone us back. We haven't heard anything from them and on the 13th I went to House and Home and spoke to Joshua. He was supposed to phone me back after lunch that day which, he didn't. Patricia from LG phoned me on the 16th and informed me as the washing machine is still under the 6 month CPA guarantee, House and Home is supposed to replace the machine. Joshua phoned me on the 17th and I informed him of this. I am still awaiting feedback on this. I do not want the machine to be fixed, I want it replaced but I get little co-operation from House and Home. I paid cash for this brand new machine and they did not have a problem taking my money. The after service sucks. I want this sorted out asap. <br> <br> Leandi Barnard<br> <br> <br>