Still waiting for Defy Deep Freezer delivery which we paid cash for!

My husband and I bought a Defy Deep freezer around 10am in the morning today, 6th of April. We are assisted by a sales lady by the name of Richaldia Mphela who assured us that the freezer would be delivered same day as this was important for us because we had just bought meat at a but butchery in the same centre. If they could not deliver we were obviously going to use our own delivery or make a plan for the meat that we bought should delivery be scheduled for another day.

After calling and checking on the delivery o a number of times during the day she still continued to assure us that delivery would be made same day and we had nothing to worry about.

The day has come to an end and still no delivery! Our meat has been sitting outside for the whole day. No phone call from her or the delivery people! My husband and I are not happy with the level of service ! We are also not home tomorrow and obviously during the week because we work. We also had to be inconvenienced as we spent the entire day at home waiting for this deep freezer to arrive!