Still waiting for a refund from House and Home

1. When I purchased the unit the saleslady did not inform me that I would be required to buy an extra electrical cable for the Hob. I was not happy with the purchase and returned the unit for a refund. 2. When I asked how long I would wait for the refund to reflect in my account, I was told 24 to 48 hours. This was Sunday 26 August at 13:30, so I expected to receive the amount by the latest Tuesday late afternoon. Today is Thursday and still I have not received the refund. 3. I called the store on Wednesday 29th at 16:00 to inquire what is happening with the refund and why I have not received it. I was then told that it would take up to 72 hours to reflect. 4. I’m unhappy that I still have not received the full refund and it’s been more than 72 hours. The information given by the staff at House and Home is incorrect and changes when I inquire with what is happening. 5. I’ve been in contact with the store manager and he has not been helpful at all. He basically told me that this issue is with my bank and I need to find out from them what is happening. So I went to my bank (Standard bank) and they showed me my profile and that there has been no transaction from House and Home.