Still no response!

More than a week ago I left a complaint about how I was treated by one of the staff, Carmen. She was disgustingly rude to me and I felt that I needed to speak out about the way this store treats their account holders regardless of how loyal I have been in the time that I spent with them. Mr Pereira called my place of work and left me a message to call him back. The next day I called back and he was unavailable. I left a message with a lady for him to call me back. Up to this very moment, I am still waiting for a call back. It just goes to show what their customers really mean to them. So sad.