Sorry,we cant help rather bring a debt reviewer!

I am very much aware that my account is in arrears by two months(60 days). I called in to Rainbow finance explained to them what my situation is like to try make an arrangement this was end Jan Begin Feb. Call was recorded, Lettie advised me that she would ask her manager Hester where her manager said I am very sorry we cant help you rather bring a debt reviewer??? Anyway on the 19th of march I received a letter stating my furniture will be repossessed if I don't make a payment in 24 hours they will be back? All this for being in arrears for 60 days? Now I am forced to put myself under debt review, How can this people do this? This is nonsense man