Snail Pace online orders

I purchased a 32-inch Skyworth Android Smart TV on Cyber Monday on House & Home online store, the entire week passes no communication regarding collection, so I went to the store that I had to collect my TV. Get to Gateway House & Home store and spoke to a cashier who then told me take a seat and someone will assist me with my online order. Waited for an hour and was told my order has not been processed as yet and that I have to wait till they notify me to collect. My purchase was done online; payment was done it's been 5 whole days how long does it take to process. I have reached out to customer service via Facebook, there response is the matter was escalated, still nobody has gotten back to me regarding my purchase. So, tell me is it really worth it purchasing online and get this type of run around from a so-called trusted store that's been around for years. Takealot - Processes Orders in 24 Hours GAME - Processed order in 24 hours House & Home - Still Pending a week later... To top that the TV is cheaper in other stores so if you can't process a simple order, please refund me now so I can just do business elsewhere seeing that your customers mean nothing to you!