Slow response when complaining about damaged goods

Bought 1 bed and 2 chairs in July 2014. Within 2 months the bed started sagging and we noticed marks on both the chairs. Went to the branch, and complained in October 2014. On inspection by their people it was agreed to repair the chairs. A year later, they say they can't because they don't have the same the material. The beds were inspected, and it was agreed to replace them. A year later this hasn't been done and they want to charge us a usage fee. <br> Numerous calls have been made to Gareth, which he doesn't respond to. One year later and he wants to charge us a usage fee even though we complained soon after purchase. <br> Ashley, the new manager was contacted and told about the issue. He said he would call back with feedback in a week. A month later and no call.<br> We back to the store as soon as the defects were noticed and a 1 year later we are still battling to get this situation resolved. <br> Very disappointing after sales service from staff at House and Home Arbour Crossing.