Sleeper Couches bought reports forward

We bought Melissa sleeper couches from House and Home Cape gate , they brought it wet to our house , after they *****ed up delivery dates, once received it was wet and the frame was broken and there was a problem with the material , we reported it and no one phoned back we then went to the shop and they said they said they will talk to suppliers after that we heard nothing no email or phone call nothing so we then went back again and asked to speak to the store manager and he said that we will receive the replacement couches today 21/02/2016 and no one has phoned is still what pathetic service and we paid it cash House and Home Cape Gate is pathetic . Will never buy anything from them again rather use my money somewhere else . I am really now considering to get a lawyer involved because I don't have the time to run your business and customer service department , quick to sell but bad in after service , the only thing they have done so far is make empty promises . What happened to the old fashion the Customer always come first , and the customer is always right, maybe all of them need some better training and go back to school because they don't know what they are doing.