Shockingly bad service from House and Home Tokai

I am utterly shocked at the after sales service received. On the 6th January 2020 I went to House and Home Tokai to log a complaint with the complaints clerk, under the warranty of the item I bought. I was told that the process takes 21 business days. Which I graciously accepted as I understand business procedures and processes, being in the business industry myself. However, after waiting more than the required 21 days (25 business days) I went into the branch as not a single person got in touch with me.

When I arrived, the complaints clerk told me she needs some time as she is going to investigate the issue and asked me to complete anything I have to do in the mall and she will give me a call once she has an update. After an hour of waiting (and NOT receiving a call) I went back to the store to find the complaints clerk laughing and chatting at the front with her colleagues. As I approached the desk she suddenly disappeared to the back. After requesting for her she came out with an "update". Saying the rep or she will give me a call the next day. At this point I was furious as I had been waiting around for an hour in the mall waiting for her call only for her to tell me that there isn't anything she can tell me at that point and she would call me today ( 11 th Feb 2020) at around 9am. It is now 14:30 and no body has contacted me again. I want this issue resolved today as I refuse to wait another day after already waiting for more than a month!!