Shocking Service from House & Home

Arrived at shop. No sales person to assist. Security officer went and called someone. Person who cane could not help me and all staff from that section were off. When asked for manager the manager was also unavailable had to wait 10-15 min for him. Once item found there was a price problem which took 30 min to sort out. As price quoted was incorrect. This whole incident took an hour to sort out and it should have taken no more than 10 min to purchase an item.