SHOCKING SERVICE FROM HOUSE AND HOME CONSTANTIA KLOOF

Hardly 4 months ago my husband bought me a very expensive fitted heating blanket Sherpa Queen which obviously is faulty as it just stopped working. He went today to exchange it at Constantia Kloof and was told, no refunds and no exchange and it could take months to send it in to repair if they find a slip for it, however my husband provided proof of the purchase on his bank statement.

We have never been treated so badly by the so called manager Lizelle who was extremely unhelpful. The item was returned in its original box and packaging and we showed proof of payment on our banking and she said I want a slip.

I have seen many of these blankets being defective. I won't be cheated and I was going to buy a double door fridge for 25k from them . I went there but not interested anymore, can you imagine, I won't do business with them ever again thank the Lord for showing me the way they treat customers.

We are around the corner we purchase all our groceries etc from their grocery department as well but their service is pathetic. I won't be cheated 😡

I demand a refund as it is an expensive product which didn't even last 4months the winter is not even over. I can send you my bank statements to show you how much money we spend at that business every month as we live around the corner. My husband and daughter is so angry just the way they were treated is terrible.

They kept the blanket but we will be informed as to whether it will be sent in for repairs even !!!!!