Shocking delivery service

<p>I purchased a couch from house and home cape gate which was delivered Saturday 6 August. The driver arrives but is unable to bring the couch in because he is alone. He leaves to fetch someone to help and comes back. They proceed to remove the legs off the couch to fit it through the door. He then claims that he needs a different spanner to put the legs back he needs to fetch it from the store it will take 5 minutes. He promises to leave his tools as proof he will be back but takes both the tools and the signed delivery paperwork. 5 minutes turns to 3 hours of me waiting. After numerous calls to the store he eventually returns with an attitude, after wasting MY time, and proceeds to accuse me of *****ing his tools. Theft is not an allegation that I take lightly as it is a serious insult to both myself and my character. HOUSE&HOME WOULD DO WELL TO ENSURE THAT THE 3RD PARTIES THAT THEY CONTRACT ARE PROFESSIONAL AND HONEST. This whole incident has left a very bad taste and frankly was insulting. A very disappointing encounter for a first time customer who paid cash upfront. In future I will not be spending any of my hard earned rands with you.</p>