Service is **** including the branch manager Jacques

I logged a Complaint with the Port Elizabeth Greenacres branch on the 10th of January Jacques called me on the day after I had complained that j held on the line for 45mins holding on for Athi in the stock dept he Jacques promised to call me back till today I've never heard from him instead Athi called Me and asked me to whatsapp my faults and take pictures or videos of which all of that was done on the 10th of Jan to date I've been following up talking alone on whatsapp as no one is getting back to me each time I call I ask for the branch manager they transfer me and 30mins later I hang up because I am calling from my airtime their service is pure **** and no one cares I gota response to say the supplier opens after the 16/01 it is today Feb the 6th no one has ever gotten back to me I am infact again talking to myself on whatsapp they're **** beyond