Second hand fridge sold as new...

On 22 February 2019 I did a cash purchase of a Samsung fridge for R13k and an additional store delivery service over and above that. I received delivery later that day from two gentlemen who made me very suspicious as they offloaded very hastily and wanted me to sign the delivery note. Their unusual behavior prompted me to open and inspect the fridge (in the presence). The first thing I noticed before opening the box was that the plastic straps were tied together and not glued or melted solid from the factory as one would expect, indicating that the box might have been opened. We, together with the delivery guys, continued to unbox the fridge and I was shocked to find out that the fridge had scratches, marks and other cosmetic damage. Upon further inspection, I realized that the fridge was a used one. My suspicion is that it was either returned by another customer or that it might have been a demo fridge.

I then phoned the store (together with the Delivery guys) where we spoke to one of the Managers by the name Pitso Mogopi who promised me that the fridge would be delivered on Monday but told me to use the damaged fridge in the meantime. Monday cane and went with no fridge. This promise was broken. On Tuesday I was then told by Lolo, the salesperson who had assisted me that it would come the following day (Wednesday). This promise was broken. No other arrangements were made and or communicated for the rest of the week. On the following week the on Monday I personally went to the store to complain where I met Pitso who informed me that they were out of stock but looked on the computer and confirmed a shipment was on the way that evening and that I would get delivery the following or Wednesday at the very latest. Thus promise was broken. On Thursday at 17:17 I received a call from Ella Els (not sure what her position is) asked why they should change my fridge and I had to explain the whole thing to her. She the assured me it would be delivered on Friday. On Friday at around 13:36 I got a phone call from Pitso who told me that the fridge was on the way to my house. I rushed home from the office to wait for the fridge that was to be delivered. I waited until all afternoon for the delivery and postponed my trip to Klerksdorp to visit my dad in hospital. This promise was also broken. I phone Pitso to find out where my delivery was but he told me that it was no longer coming and that it would come the next day (Saturday). I then explained to him that I had to go to Klerksdorp and request that the fridge be delivered before 10am. Pitso assured me that I would have it before then as he will arrange for it to be dispatched very early. This promise was broken. I received a call again on Monday (11Feb) morning to arrange yet another delivery at 17:00 on the same day. This promise was broken. At the time of writing this review (19:00 on Monday 11 March), no delivery has been made.

This is by far the worst customer experience I’ve ever encountered.