Sealy Base still not delivered since 2013

My Name is Leago Molefe. I bought a bed cash at the House And Home in 2009. On the 5th year of having the Sealy bed the base started giving me problems. I contacted the store and they advised me to contact the supplier which I did. The supplier sent someone to come and investigate the problem and even took pictures. <br> <br> They then sent me a letter with the amount of R500 and something(I have the proof of payment) which I paid and they said they will contact House and Home to deliver a new base. I waited for them. I then went there myself a few times and spoke to a white lady who kept on saying the base had not been delivered. I kept on going there the whole of 2013 and 2014 but nothing. Late last year I went there and was told the lady does not work there anymore and she did not do a handover so they have NO RECORD of a base for Miss Molefe but they said they would be in touch.<br> <br> Till today I have not heard anything from them and honestly I've lost my patience. When I bought the bed I gave them no issues and now I must sleep on a lumpy bed because of their incompetence. Im very disappointed and will never go to that store AGAIN.