Seally Bed

We bought a Queen size bed (base and Matress) in 2011 from House and home. So in February 2015 we compliant about the quality of the bed for just 4 years, so seally's inspector came out to ascess the bed. They then gave as a quote of +/-R1300 that we can pay and they will then replace the bed for us, so we made the payment, they gave house and home authority to give us a new bed. They deliver the bed on the 9th March. Then about 2 week later the base broke...... (Was not even rough on the bed). So we logged a call, inspector came out to ascess the base, so Seally gave house and home authority for for a new base, but House and Home said they have to order the base and will a week to 2 weeks. But I feel that they must ask for a special order or to speed up order as this is a complaint. I have back problem and have to sleep on the floor now. And also if this is the quality of products seally makes these days, I won't buy their products again.