Samsung Microwave

I’m very disappointed with the service of the Blue route branch. I had bought a brand new Samsung Microwave in February 2021 and after just 6 months it stopped working. I took it back and they told me it was my fault that they had found ****roaches in the Microwave and that I had to buy a new one. I told them that the apartment that I stay In doesn’t have ****roaches and its a newly built apartment. They told they were going to sent me pictures via email. They never did, after a day I was called by the Samsung consultant saying that the Microwave was working and I should pick it up at the store. I did just that and it worked for just 1 month. I took it back again and this time they told me that it will be replaced with a new one. I have now been waiting for a month for the their call and yesterday I called in. They told me the lady Kayla that deals with repairs will call me back. She never did. I don’t understand what kind of people deal with customers in this manner. They haven’t informed me of anything, I’m just in the dark without my Samsung Microwave that I paid for.