Russell Hobbs Steam Iron Exchange

So i bought a Russell Hobbs Iron R 299.00 from House and Home in Festival Mall Kempton park last year in May. The iron only worked for a month and just went dead one morning. i took it back on the 12/06 /2019 but i struggled to get it exchanged though eventually they exchanged it and gave me a demo model and said it was the last one they had on that type. I took it home and used it until it decided not to go on today 17/02/2020. Since this iron has a 2 year waranty i.e 1 year retail and 1year extended i took it back to House and Home Festival mall because it has worked for only 9 months but they refused to exchange it for me. The manager told me about a 6 months warranty that i dont know about and they made me wait for more than 1 hour while they call Home of Living brands to find out if they can give me a new iron or not. After the long wait i was told they cannot exchange it for me.

I am relly upset because most of my gadgets i buy from house and home but i now i have realised that they do not care about their customers. This means everything i bought from House and home will not be exchanged in case they give me problems. Their service is appalling. I will never ever buy from House and home Festival mall again