ridiculous service, not truthful to customers

<p>On the 24th of August 2016 i contacted House and Home to come pick up my damaged sofa. They picked it up the same day. They said they will keep my updated on the repair process of the sofa. After a few weeks of no phone calls i went to the shop to get an update (17the September 2016) and they werent even sure where the sofa is. They said it will be finished by the 22nd of September 2016 and will keep me updated in the following week. Still after no updates i went back on the 26th of September 2016. They told me that theres a problem that the person repairing the sofa doesn't seem to find the right brown and repaired the one block with a diffrent brown. They said they had a picture of how it looks. I requested that they forward the picture to me via email while im still standing in the shop. They went to the back and came back and said they sent me the picture via email. I refreshed my emails for 10minutes on my smartphone and nothing came through. Then i asked the lady if i can have a look at the picture on their computer. She told me "no, because there's no picture". So she **** to me, hoping i would just walk out of the shop and think that the "email" would go through. I explained to her that that's not the way to handle your customers. She said sorry but her sorry meant nothing to me. The following day (27th September 2016) i went back to the shop and requested that they should come and pick up the other half of the corner sofa and cancel my contract and they said they cannot do that. So im quite fed up with the lies and terrible disgusting service i received from them so far. Today is the 2nd of October 2016 and i still have NOT received ONE PHONE CALL!</p>