Replacing fridge

Bought a defy fridge cash on Friday 5June 2015. they delivered Saturday. On Sunday 7 June the fridge stopped working. I reported this at the store on Monday after work at about 2pm they said they will get a technician to come and look. Tuesday 9 June no technician had arrived and my food started defrosting as by this time the fridge had totally stopped working. I phoned the sales lady and she said they are replacing the fridge and she forgot to phone me.to let me know. they said they will try and get the fridge here when the truck comes on Wednesday, by 13:30 still no fridge now my food totally ruined. Phoned and spoke too the manager Jacques and he said he will try and deliver today but can not guarantee it. I told him I will write to the papers , carte blanche head office all over but still would not help. I phoned Alida at Regional office and she said she would phone him, She is so patronising but still no help they do not care for the customers as i say very patronising but no guts to do anything about the situation.The service is really bad and this will be the last I deal with them.Manager is supposed to phone me back and 45 minutes later still no phone call.