EH
Elmarie H

1 reviews | Active since Sept 2015

29 Mar 2016, 22:33

REPLACEMENT SUNBEAM GAS STOVE ALSO DAMAGED

During Dec 2015 I bought a gas stove which I recieved in a damaged condition. It was replaced with another damaged stove and a 3rd one was promised as soon as the supplier Sunbeam open during the New year on 11 Jan 2016. This is no more than 3 months that I have been promised a replacement on the SECOND damaged Sunbeam gas stove. After various emails and telephone calls enquiring about the replacement for the second damaged stove, I dont get ANY response at all. The 3rd replacement was promised to me on approval of the supplier Sunbeam, but House and Home is simply ignoring all my attempts to deliver an undamaged and brand new stove. I am gatvol and utterly disgusted by this horrible poor service and lack of communication from Mr Jan Carstens. I now insist on a full refund of the purchase price which was close to R9000 and come and remove your **** from my house.

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Replies (2)
House & Home
House & Home's reply30 Mar 2016, 07:29
Official
Hello Heckroodt,

We acknowledge receipt of your complaint and quote Ref Nr 010497-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home
House & Home's reply10 May 2016, 07:23
Official

We believe your complaint has been resolved and thank you for bringing the matter to our attention.

Kind regards

Margaret Hills