REFRIGERATOR NOT WORKING

Hi, my refrigerator stop working about +- 2 months back. I went to the store to find out if it is still in guarantee. I spoke to the sales lady (mischka) who then advised me that it is still, as there is an extended guarantee on it. I was then advised that due to the appliance being in the extended guarantee period, the HEAD OFFICE will deal with the complaint and send out a technician to my house. THAT WAS 2 MONTHS BACK. On numerous occasions I called them (every week) to find out what is happening