WM
Wendy M

1 reviews | Active since Jan 2017

27 Jan 2017, 08:10

Reclining Lounge Suite

<p>In September 2014 my son purchased a HUGO 3 pce L/S NU Buck fabric from the store in Hemingways Mall, East London. In December last year I contacted the customer care department on line because the releasing clip on the reclining chair hand broken and requested e-mail details for the manufacturer so that I could get a replacement handle. I received a reply stating that they would contact me shortly, that was on the 19 December 2016. Two weeks ago I went back to the store with the handle and spoke to the customer care department there who promised to come back to me - still no news. Now all three handles on the reclining chairs have broken and the cables are about to break as well. So what do I do now - nobody seems to be able to help me. All I am asking for is an e-mail address of the manufacturer so that I can get the parts to fix my loung suite!!!!!! I checked the other lounge suites on display and they all had the same handles. Please help - this was not a cheap lounge suite.</p> <p> </p>

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