1 reviews | Active since Dec 2012
Recliners out of stock & Manager lies to customer
I have been to house and home fourways, I have seen a recliner set that was on special that I liked. So a sales Rep assist me with the item. I wanted to purchase the recliner the same time but I did not have enough cash so I ask the sales rep can I fetch the recliner when I get paid which is about in a week from the day. she said yes it will be fine, so she captured my details and reserved the stock for me. She called me 7 days after she captured the item and to confirm if I am still coming to purchase the item. I did tell her yes I will come on the 25th when I get paid she confirmed that was fine.<br> <br> The 25th I have called house and home fourways to confirm my deal and if they have stock. They told me yes they have stock and they will be able to deliver my item the same day. So I left work an hour early to go and purchase the item. Has I enter the store I ask for the sales person I was dealing with. He takes me to the pay point to do the payment and just before the payment can be done they notify me that they don't have stock. So I ask to speak to the manager of the store. the manager calls all around and says they don't have stock which was lies coz centurion brand had stock.<br>
We acknowledge receipt of your complaint and quote Ref Nr 010190-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 010190-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
