Received badly dented freezer

I purchased a freezer for cash on 8 August 2015 and collected the freezer on 10 August 2015. On getting home I discovered the freezer was most probably a factory reject as the indentation on the panels, showed poor workmanship and were clearly visible. I immediately called the branch and advised them of the problem. What compounded this was I had R2000 worth of meat waiting to be loaded into the freezer. I requested I place my meat and they could take it the next day, they had advised they could not assist me as the rep had to inspect it. They clearly said I could not use the freezer and my meat should go bad. The manager completely refused to speak to me and refused to refund my money. They are *********** for not inspecting the freezer on delivery from their warehouse, and then have management that refuses to address customers to resolve the matter and staff who say they do not have any numbers to escalate the problem. I cannot get any assistance from the branch, please can I get a new freezer or refund.