Really disappointed

we have purchase a hisense 125cm smart TV from house and home Alberton in October 2016 with a very promising warranty we have had no problems till November 2017. The display of TV would just disappear and it goes all blurry .My fiancé went to the branch and ask for person that could assist us in process of getting TV fixed ( end of November) and was referred to the cash desk ( cashier ) were the lady informed him that the person is not at work and if he could leave a number so they can contact him back. After this we have waited 2 weeks for a response so we took the TV in our self and insisted someone to assist us as we have been waiting for a response. So a very arrogant lady tells us that the supplier are closed and that they would not be able to repair the tv now but only in the new year .so I asked her if she wants us to take the TV back home after we already made the effort to bring it in, so she did not reply and left to the back of the store without saying anything so we stood around in the shop and waited for her return after 30 min of not knowing what going on my fiancé ask at the lady at the cash desk if we could leave a we assumed that they could not help us so she handed us a paper to say that he have handed TV in at alberton house and home with a descriptions of the problem and said that they will phone use with feedback as the supplier only opens on 15 jan 2018 . So we left and after 4 week of no feedback I phoned on the 23 jan 2018 and not surprised at all found that the tv is still at the supplier (information a guy name peet gave me) So after another week I phoned on 30 jan 2018 just to find that a lady named muraldean have already contacted my fiancé 2 weeks ago to inform him the tv was back from repair which is not true because his phone number was off the whole of jan due to a broken phone and when I asked her how that was possible she changed her story and said no he phoned her .

Any way I just left all this nonsense very happy that the first time in almost 2 months will be able to enjoy a repaired TV just to find that a hour after switching it on it still has the same problem . Next day I contacted muraldean and she promised a technician from hisense will contact me before close of businesses o arrange when he will come and repair the TV . after another week meaning in the 12nd Feb. I phoned again and she said that if the technician was not there by 7th of Feb. in the morning we can get a brand new TV . So as expected the technician did not pitch so needed t call again I mean really were is your customer service just to be told they had no stock and need to collect from another branch and by latest the 9th of Feb. the TV will be delivered but I need to pay 250 delivery fee .which we agreed to pay (at this stage desperate to get a tv) We are at Monday the 12 feb 2018 we phoned once again to find out why the TV was not delivered and they used the poor excuse that there is no stock of TV so frikken phone me and inform me of the progress you leave me wondering and make a promise you can’t keep .

Im truly really disappointed as we are loyal customers of house and home alberton im done with them my experience has been nothing but frustrating .(easy to take your money ,but when it comes to repairing part not so easy please don’t make use of them you just end up using hundreds of rand worth of airtime just to find and answer you did not want to hear )