Quality of bed questionable

We bought a bed (***N) at House & Home Brits Mall on Friday 13 September 2019. We were promised a delivery after 2 weeks and after numerous calls and follow ups the bed was eventually only delivered on Tuesday 22 October 2019. Almost 6 weeks later. On Thursday 24 October 2019 I phoned Monica – who I’ve been dealing with – advising her that the base is bigger than the mattress. She promised to get back to me about this but I’ve sine not heard a word. This bed costs us a package – so despite the long wait, it's not to our satisfaction and is not what we purchased. We are requesting all future communication via email and to be contacted about this by someone that is prepared to resolve our issue. Regards Christelle Snyman