ES
Elsa S
1 reviews | Active since Aug 2015
14 Aug 2015, 11:05
Promised delivery only to be told over sold
I paid cash for a lounge suite on Sunday 9 Aug. Lucky the salesman told me that delivery will take place Friday 14 Aug. Upon contacting him today I was informed that they over sold on that lounge suite and have no stock. He made no effort to contact me between the sale and delivery. He wants to deliver the shop soiled unit but I paid for a new one
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House & Home's replyOfficial
14 Aug 2015, 11:22Hello elsacharm,
We acknowledge receipt of your complaint and quote Ref Nr 007607-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 007607-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home's reply14 Aug 2015, 11:22
Official
Hello elsacharm,
We acknowledge receipt of your complaint and quote Ref Nr 007607-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 007607-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office