TK
Tim K
1 reviews | Active since Jan 2013
05 Mar 2015, 16:18
Products on special advertised wrong
i bought a home theatre system from the above, on the ad it said Sony DDW 5500 Home Theatre system, price was R 7999, now R 3999, when i took delivery there was no remote or Sub Amplifier, the system is designed to work with a separate amplifier and receiver unit, they just said sorry, no remote or amp, a few days later i walk into the store and the same system is there with an Amp proudly next to it, i asked the Manager how that works and he just said sorry, you bought it as is, if it was advertised as a partial system i would agree, but no, it clearly states Sony HTS, i dont mind that its a display unit hence the lower price, but its still supposed to be complete if advertised like that. i am not happy
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Replies (1)House & Home's replyOfficial
05 Mar 2015, 16:28Hello terranotim,
We acknowledge receipt of your complaint and quote Ref Nr 005195-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 005195-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home's reply05 Mar 2015, 16:28
Official
Hello terranotim,
We acknowledge receipt of your complaint and quote Ref Nr 005195-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 005195-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
