Poor service/feedback/delivery

good day,on Saturday i purchased a lounge suite and requsted Delivery 27.02.2018. I called yesterday and spoke to Carmen and she said she will call back(she did not). Today 27.02.2017,i called again Carment was off today and i Spoke to Portia. I have followed up on the hour every,and i cannot get a reply,as ive told Portia the only someone at home until 3 pm and then from 5pm today. This is very urgent as i have made plans around side.