Poor Service - Mayville branch

Mayville Branch (Pretoria): I spent R17 000 on a TV here. Got home and noticed TV is showing 2 small lights on bottom of screen. This I inspected and found the TV is flawed by its screen pressing against its casing. I immediately informed them of this issue. They did not get back to me. I had to contact them 2 days later for an update. Spoke to Andre the branch manager and he informed me that they cannot exchange the TV with a new one. I have to at my expense transport it back and then they will send it to their supplier and that can take 21 DAYS!!!! Sorry but that is NOT acceptable service!