POOR SERVICE IN CHANGEING DEBITING ACCOUNT

I have since 13 November had the challange with the head office in changing my banking details in order for my debit order to go off on my new bank account .<br> <br> On 13 November I have sent [Email Removed] an email after call them to request that the change should happen. I got told to use [Email Removed] in order to have it done. On 1 December i have noted no debit order that went off, so i called again and spoke to someone else, which also told me to send an email with the banking details to [Email Removed] AND NOTHING HAPPENDED. <br> <br> i took a day off from work to drive through to the H&H i have purchased the bed from to enquire and to pay where i was told to pay a penalty fee of R500+.<br> <br> I have uttered by the way staff influence the perception of this company and am surpirised that they actually gets paid for their services. <br> <br> I demand that someone gets back to me in resolving this issue and that the arrear fees that I paid gets waived as this is no neglegence to my side. <br> <br> Firther to this, i will do a ITC report on my name, and if i have by anyway been negativly reported i will presume with fuirther action on this. <br>