Poor Service House&Home Tokai

Good day I purchase a bedroom suite&a chess of draw by House&Home tokai came damage to our house I report it to the 2 managers at the store that is like before the pandemic even started i did numerous phone calls to them to find out when are they picking up there damage stock everytime they have a different story even right now they never pick up there stuff is like almost 6months now never purchasing anything from them again