Poor service house n home gateway

On the 1903 I bought a defy fridge which was on special for 3189. I bought this fridge cash. The salesman advised us by that week will call us to fetch fridge as their was no stock available. 3 days later I recieved call from him saying fridge is there. However due to bad weather I advised I would come next day. The next day being 23 March salesman called us n told us not to come in. Apparently there was water seeping through house n home gateway n some of the fridges including ours got damaged. He told me he will call back to advise when new stock will arrive. Till today the 29 Mar I never recieved a call. I called him 3 times already. In our conversations he advised me to take the demo fridge as he not sure when stock will arrive. The fridge was for my mum. He wanted me to persuade my mother to take the demo fridge and said it didn't have a scratch. I paid cash and was not happy to take something that was not brand new. Almost two weeks passed still no joy. So I called to speak to the manager Sipho twice on the 29th which is today and he never took my calls. When I got to the store and asked manager.he said he was busy whole day .They advised me that they are not sure when will get the defy fridge as they are claiming from insurance for the damaged fridges. I even asked him if no other house n home in SA keeps those fridges or if he checked all the warehouses. They said other stores kept for their customers. Do my question. All the other stores had stick but our store only had one which got danaged.funny story. I was very upset that they don't inform customers of what's happening. Why sell a fridge if you don't have stock. The salesman even told me that he can refund me and was eager in doing so. to me is a loss as I was very happy to buy defy fridge on special. I'm very unhappy of the service. On this day at house n home gateway there was 7.5% sale on all demo fridges. Since they had no answer as to when I was going to get my fridge they offered me the demo fridge with 7.5% discount and told me that the best they can do for me to try and resolve this problem. I am not stupid person. The discount was meant for all consumers for that day so how was that rewarding me for the trouble they caused me. Extremely upset. I felt they didn't help me. Poor service from salesmen Mr dm Hansen and manager Sipho. It might seem as a small amount but for you guys not to call your customers and explain what's happening is poor service. Managers don't know to return consumers calls is terrible. Salesman telling us to purchase demo fridges for same price just to get rid of the problem is sad. I was refunded my money and they were glad to give it back getting rid of the problem. Thanks