Poor service from House & Home Brits Mall.

I bought a Karcher Vacuum cleaner from House & Home Brits mall on the 13th of June 2020 the vacuum didn't want to power on any more so I took the vacuum back to H&H Brits mall. in the beginning of September. So after to weeks I called them to follow up on the machine. They told me I have to pay for a new motor bags and filters (The filters they told me it was missing by the time) So I when't there demanding answer why should we pay for a motor if its not even 3 months old. The Manager told me that he will sort it out. Till today nothing. I then started leaving messages on facebook. They told then the motor was faulty as it was not fitted with the right filter (Now from no filter to the incorrect filter) I demanded I want to see the report and photos. They told me it was the cone filter but on the cost estimation they quoted for a bag. So on there report It clearly stated the warranty is from 08/01/2019 till 07/01/2020 so this means that the machine was an second hand because it was out of warranty before I bought it. (Then the day I took the vacuum back. The lady inspected the vacuum. She told me that The machine did not even look used. As all the hose attachments is there. The box. the wrapings. The vacuum had all the parts because she opened the tray and noticed the bag, the filter, filter goss under the filter was there.

So I want to know What is House and home going to to about this. I mean its so poor service. I would rather drive from Brits to Pretoria Makro to buy stuff there. As there after sales is much beter.