Poor Service from House and Home

<p>I recently purchased a new JVC Sound Bar on the 29th of July for my bedroom which was on special at House and Home, so I went to House and Home Parow to purchase this item. </p> <p>This sound device performed well up until a few days back when it suddenly started to develop a s****ing noise from the inside speakers located in the sound bar itself, after which I contacted the House and Home Customer Service Center. Not only was the lady which answered the phone, rude and did not even give me a chance to explain the situation properly, she also bluntly told me that they do not guarantee speakers and that I have to take it up with the store at which I brought the sound bar after which I phoned the specific store and spoke to the store manager who also told me that I must first bring in the system after which they will send it to the supplier to be analyzed, after which it will then be decided whether I will get a replacement product or refund as it is already more than 7 days since I brought the product and that they cannot just exchange or refund the product. This is totally unacceptable for me as I did not even had the product for two weeks, after which it became faulty. Souldnt the customer, according to the Cunsumer Protection Act, have the right to return a defective product for a full refund or replacement product within a period of six months? 'I have even posted a message on their Facebook page but they did not even reply on that. I am not happy with the poor service of House and Home after this incident and after being a loyal customer over the years, I will definately not purchase anything from them ever again. </p>