Poor service !

I will never ever buy something from House & home Potchefstroom ever again. I went to the store on 16 September 2020 for assistance with my Hisense washing machine as it is faulty. They told me that they are going to book the machine for repairs and that I will receive a message with the Job number and 48 hours after receiving the number someone from Hisense will contact me to arrange an appointment to have a look at the machine. Today is the 2nd of October 2020 (17 days later), I did not receive any job number or even a call to fix the machine. I am so disgusted in any case because the washing machine is 3 months old and it must be repaired and then I must pay the full amount for something that is repaired and not even brand new anymore. I have a 3 month old baby and I can not even wash her clothes properly because of poor service. Something must be done immediately or I will return the machine and I want a refund for all the payments made already. I will rather buy a machine from a company that actually knows what customer service is !!